Privacy Policy

LopLao Pri­vacy Policy

A: Pri­vacy policy — Website (‘This site’) is oper­ated by LopLao. We are com­mit­ted to pro­tect­ing the pri­vacy and secur­ity of your per­son­al inform­a­tion (‘per­son­al data’).

This policy describes how we col­lect and use your per­son­al data, in accord­ance with the UK Gen­er­al Data Pro­tec­tion Reg­u­la­tion (GDPR) and asso­ci­ated data pro­tec­tion legislation.

B: Who is using your per­son­al data?

LopLao is the ‘data con­trol­ler’ for the inform­a­tion that you provide to us. This means that we decide how to use it and are respons­ible for look­ing after it in accord­ance with the GDPR.

Access to your per­son­al data will be provided to those staff who need to view it as part of their work in con­nec­tion with operations.

Please read the fol­low­ing care­fully to under­stand our views and prac­tices regard­ing your per­son­al data and how we will treat it. We may update this policy at any time.

By vis­it­ing our site and enrolling in our courses you are accept­ing and con­sent­ing to the prac­tices described in this policy.

C: Gloss­ary

Where we refer in this policy to your ‘per­son­al data’, we mean any recor­ded inform­a­tion that is about you and from which you can be iden­ti­fied. It does not include data where your iden­tity has been removed (anonym­ous data).

Where we refer to the ‘pro­cessing’ of your per­son­al data, we mean any­thing that we do with that inform­a­tion, includ­ing col­lec­tion, use, stor­age, dis­clos­ure or retention.

D: Types of data we col­lect about you

We will col­lect, store, and use the fol­low­ing cat­egor­ies of data when you use our site:

Data you give us:

You may give us data about you including:

  • Per­son­al details such as name, title, address, tele­phone num­ber, email address, nation­al­ity, date of birth, sex, dis­ab­il­ity, and reli­gious belief;
  • Edu­ca­tion and employ­ment inform­a­tion (includ­ing your occu­pa­tion and highest qual­i­fic­a­tion held);

Data we col­lect about you, if you con­sent to our use of cookies:

  • When you vis­it our site, we will auto­mat­ic­ally col­lect cer­tain tech­nic­al inform­a­tion, for example, the type of device (and its unique device iden­ti­fi­er) you use to access our site, the Inter­net pro­tocol (IP) address used to con­nect your device to the Inter­net, your login inform­a­tion, browser type and ver­sion, time zone set­ting, browser plug-in types and ver­sions, oper­at­ing sys­tem, mobile net­work inform­a­tion and platform.
  • We will auto­mat­ic­ally col­lect inform­a­tion about your vis­it to our site includ­ing the full Uni­form Resource Loc­at­ors (URL), click­stream to, through and from the Web­site (includ­ing date and time), pages you viewed, page response times, down­load errors, length of vis­its to cer­tain pages, page inter­ac­tion inform­a­tion (such as scrolling, clicks, and mouse-overs), and meth­ods used to browse away from the page.

E: When we col­lect your data

We will col­lect the vast major­ity of data about you when you cor­res­pond with us by e‑mail, phone or oth­er­wise, enrol on a course using our site, or enter a com­pet­i­tion, pro­mo­tion or survey.

When you vis­it our site we may also auto­mat­ic­ally col­lect tech­nic­al inform­a­tion about your vis­it from your computer.

F: How we use your data

We pro­cess your data for one or more of the fol­low­ing reasons:

  • To provide you with the ser­vices, products and/or inform­a­tion you have reques­ted, e.g. upcom­ing courses and course applic­a­tion dead­lines.
    This pro­cessing is neces­sary to meet our con­trac­tu­al oblig­a­tions to you or to take steps reques­ted by you pri­or to enter­ing into a con­tract. Inform­a­tion pro­cessed for this pur­pose includes, but is not lim­ited to the data lis­ted in sec­tion D.
  • To send you mar­ket­ing or oth­er types of com­mu­nic­a­tion by email, e.g. our news­let­ter and inform­a­tion about upcom­ing courses.
    We do this only where you have spe­cific­ally indic­ated that you con­sent to receive such com­mu­nic­a­tions, for example, by regis­ter­ing for our news­let­ter. You can with­draw your con­sent at any time by con­tact­ing us at In this event, we will stop any pro­cessing as soon as we can. How­ever, this will not affect the law­ful­ness of any pro­cessing car­ried out before your with­draw­al of con­sent and you may no longer be able to use the site in the same way you did before.
  • For the pur­poses for which you use this web­site, e.g. pay­ing for and enrolling on courses and mak­ing enquiries.
  • For pur­poses arising from your use of this web­site, for example, to ensure that we under­stand who uses our site and how our site is used, and to improve our site and ensure it is secure.  This pro­cessing occurs because it is neces­sary to meet our legit­im­ate interests in oper­at­ing this web­site. Inform­a­tion pro­cessed for this pur­pose includes, but is not lim­ited to: IP addresses.
    We will only use your data for the pur­poses for which we col­lec­ted it, unless we reas­on­ably con­sider that we need to use it for anoth­er related reas­on and that reas­on is com­pat­ible with the ori­gin­al pur­pose. If we need to use your data for an unre­lated pur­pose, we will seek your con­sent to use it for that new purpose.

Please note that we may pro­cess your data without your know­ledge or con­sent, in com­pli­ance with the above rules, where this is required or per­mit­ted by law.

G: Mar­ket­ing

We would like to send you inform­a­tion by email about courses, ser­vices and oppor­tun­it­ies which may be of interest to you.

We will not provide your data to oth­er busi­nesses so they can use it for mar­ket­ing purposes.

H: Where we store or use your data

We may store data col­lec­ted by the web­site manu­ally or elec­tron­ic­ally. The data is stored on hard­ware based in the UK.

There may be occa­sions when we trans­fer your data out­side the European Eco­nom­ic Area (EEA), for example, when we com­mu­nic­ate with you using a cloud-based ser­vice pro­vider that oper­ates out­side the EEA such as Gmail/OneDrive/Survey Monkey/MailChimp etc. Such trans­fers will only take place if one of the fol­low­ing applies:

  • the coun­try receiv­ing the data is con­sidered by the EU to provide an adequate level of data protection;
  • the organ­isa­tion receiv­ing the data is covered by an arrange­ment recog­nised by the EU as provid­ing an adequate stand­ard of data pro­tec­tion, e.g. trans­fers to com­pan­ies that are cer­ti­fied under the EU US Pri­vacy Shield;
  • the trans­fer is gov­erned by approved con­trac­tu­al clauses;
  • the trans­fer has your consent;
  • the trans­fer is neces­sary for the per­form­ance of a con­tract with you or to take steps reques­ted by you pri­or to enter­ing into that con­tract; or
  • the trans­fer is neces­sary for the per­form­ance of a con­tract with anoth­er per­son, which is in your interests.

Unfor­tu­nately, the trans­mis­sion of inform­a­tion via the inter­net is not com­pletely secure.  Although we will do our best to pro­tect your per­son­al data, we can­not guar­an­tee the secur­ity of data trans­mit­ted to the web­site and any trans­mis­sion is at your own risk.

I: Third party websites

Our site con­tains links to and from vari­ous third party web­sites.  If you fol­low a link to any of these web­sites, please note that these web­sites have their own pri­vacy policies and that we do not accept any respons­ib­il­ity or liab­il­ity for these policies.  Please check these policies before you sub­mit any per­son­al data to these websites.

J: Retain­ing your data

We will only retain your data for as long as we need it to ful­fil our pur­poses, includ­ing any relat­ing to leg­al, account­ing, or report­ing requirements.

K: Your rights

Under cer­tain cir­cum­stances, by law you have the right to:

  • request access to your data (com­monly known as a ‘sub­ject access request’). This enables you to receive a copy of your data and to check that we are law­fully pro­cessing it.
  • request cor­rec­tion of your data. This enables you to ask us to cor­rect any incom­plete or inac­cur­ate inform­a­tion we hold about you.
  • request eras­ure of your data. This enables you to ask us to delete or remove your data where there is no good reas­on for us con­tinu­ing to pro­cess it. You also have the right to ask us to delete or remove your data where you have exer­cised your right to object to pro­cessing (see below).
  • object to pro­cessing of your data where we are rely­ing on our legit­im­ate interests (or those of a third party) and there is some­thing about your par­tic­u­lar situ­ation which makes you want to object to pro­cessing on this ground. You also have the right to object where we are pro­cessing your data for dir­ect mar­ket­ing purposes.
  • request the restric­tion of pro­cessing of your data. This enables you to ask us to sus­pend the pro­cessing of your data, for example if you want us to estab­lish its accur­acy or the reas­on for pro­cessing it.
  • request the trans­fer of your data to anoth­er party.

Depend­ing on the cir­cum­stances and the nature of your request it may not be pos­sible for us to do what you have asked, for example, where there is a stat­utory or con­trac­tu­al require­ment for us to pro­cess your data and it would not be pos­sible to ful­fil our leg­al oblig­a­tions if we were to stop.  How­ever, where you have con­sen­ted to the pro­cessing (for example, where you have asked us to con­tact you for mar­ket­ing pur­poses) you can with­draw your con­sent at any time by email­ing us at In this event, we will stop the pro­cessing as soon as we can.  How­ever, this will not affect the law­ful­ness of any pro­cessing car­ried out before your with­draw­al of con­sent and you may no longer be able to use the site in the same way as you did before.

If you want to exer­cise any of the rights described above or are dis­sat­is­fied with the way we have used your inform­a­tion, you should con­tact  We will seek to deal with your request without undue delay, and in any event in accord­ance with the require­ments of the GDPR. Please note that we may keep a record of your com­mu­nic­a­tions to help us resolve any issues which you raise.

L: Cook­ies

Our site uses cook­ies to dis­tin­guish you from oth­er users of our site. This helps us to provide you with a good exper­i­ence when you browse our site and also allows us to improve our site.

M: Changes to this policy

Any changes we may make to our pri­vacy policy in the future will be pos­ted on this page.  Please check back fre­quently to see any updates or changes to our pri­vacy policy.

N: Con­tact

If you wish to raise any quer­ies or con­cerns about this pri­vacy policy please con­tact us at